Shipping policy
Shipping Policy
Last updated: 10 August 2026
At Vyral, we aim to get your order to you as quickly and safely as possible. As we work with a range of trusted suppliers, products may be shipped separately and delivery times can vary depending on the item and destination. Processing Times Orders are typically processed within 1–3 business days after payment has been received.
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information where tracking is available. Please note that weekends and UK public holidays are not considered business days.
Delivery times are estimates and are not guaranteed. Occasionally, deliveries may take longer due to circumstances outside of our control, including customs delays, courier delays, high demand, weather conditions or other unforeseen circumstances.
Tracking Your Order Where tracking is available, your tracking number will be provided by email once your order has been dispatched. Tracking information may take a few days to become active after your order has shipped. If your tracking information has not updated immediately, please allow some time for the courier or shipping provider to scan and update the parcel.
Multiple Items If you order multiple products, your items may arrive in separate packages. This can happen because our products may be dispatched from different fulfilment centres or suppliers. You may therefore receive your order at different times. You will not be charged additional shipping fees simply because your order arrives in multiple packages.
Delayed or Missing Orders If your order has not arrived within 25 business days from the dispatch date, please contact us at: abbb0405@hotmail.com. Please include your order number so that we can investigate the delivery with the relevant shipping provider. Please note that Vyral cannot be held responsible for delays caused by circumstances outside our control, including customs, courier delays, incorrect delivery information or events beyond our reasonable control. Incorrect Address Please make sure your delivery address is correct before completing your purchase. If you provide an incorrect or incomplete address and your order has already been dispatched, we may be unable to change the delivery address or recover the parcel. If you notice an error immediately after placing your order, contact us as soon as possible at abbb0405@hotmail.com
Customs & Import Charges For international orders, the customer may be responsible for any customs duties, taxes or import charges imposed by the destination country. Vyral is not responsible for delays caused by customs.
Questions About Your Order? If you have any questions about your order or delivery, please contact our support team: Email: abbb0405@hotmail.com
We are happy to help.